What is the difference between Twerlo Fooder System for ordering via WhatsApp and the ChatBot or the Automatic Reply service?

What is the difference between Twerlo Fooder System for ordering via WhatsApp and the ChatBot or the Automatic Reply service?

To clarify the differences, we need to detail them based on the beneficiaries of the service, and this includes:
  1. The Client
  2. The Restaurant
First: Twerlo Fooder for ordering via WhatsApp:



The Client:
  1. Twerlo Fooder System is an integrated platform for ordering via WhatsApp, where the customer experience begins and ends through WhatsApp.
  2. The customer can also follow up on his request without the need to log in or receive an activation code via SMS.
  3. The customer does not need to communicate with the driver via the driver's or the branch's WhatsApp number, because with Twerlo Fooder System, all communication is via a unified number for the restaurant.
  4. Twerlo Fooder System Orders page is built on the latest user experience patterns and technologies to facilitate the customer experience.
The Restaurant:
  1. Twerlo Fooder system is the ideal solution for the process of communicating with the customer and managing requests via WhatsApp with 100% automation without the need to be into a direct conversation with the customer.
  2. It is considered an alternative to the mobile application or the website in terms of user experience.
  3. Twerlo Fooder System is an integrated system that is broader than WhatsApp-only communication, as it includes managing requests, branches, drivers and complaints.
  4. Twerlo Fooder System supports API connectivity with other systems.
For more information you can communicate with our team for a free demo.

Second: ChatBot via WhatsApp or the Automatic Reply Service:




The Client:
  1. The automatic response service is a service to assist the customer with general inquiries and answers.
  2. The customer needs to download the application or open a new account on the site.
  3. It is not considered a substitute for the customer to order via WhatsApp as a service.
The restaurant:
  1. It cannot be described as a WhatsApp ordering service, as it is an automatic response service via WhatsApp or customer service.
  2. It is not considered an alternative to the website or the mobile application only, it is considered a customer service channel.
  3. It depends on the communication between the company’s employees and the customer via WhatsApp conversations and takes time and effort from the employee in case he wants to follow up on a specific request or inquiry from the customer.

Through our experiences, we found that the traditional ChatBot service or the automatic response via WhatsApp is considered useless for the restaurant sector, and for this reason we have developed an integrated system (Twerlo Fooder System) to help our partners and give a distinctive experience to their customers.


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